Import Duties, Taxes & Refund Policy (Worldwide Summary)
Italian Luxury Group
At Italian Luxury Group, we curate and ship authentic luxury products directly to clients worldwide.
As an international purchase, your order may be subject to import duties, VAT/GST, excise taxes, and customs processing fees imposed by your country’s authorities.
Duties & Taxes Included
For selected international destinations, all duties and taxes are included in the final price shown at checkout.
This means no hidden costs and no unexpected charges on delivery. ILG will pay applicable import duties and taxes on your behalf, so your order arrives with complete pricing transparency.
Where this service is available, the checkout total is the final amount you pay.
LEIBISH Fine Jewellery & Diamonds follow a separate high-value purchase process. LEIBISH orders are not completed through the standard checkout. Applicable duties, VAT/GST, customs charges and destination-country taxes are calculated according to the delivery destination and included in the final DDP quotation and Proforma Invoice provided before payment.
Refunds & Import Charges
Please note that customs duties, VAT/GST, excise taxes, and import processing fees are government-imposed charges.
Government-imposed duties, VAT/GST, excise taxes and customs charges may be non-refundable following a return, depending on the destination country and the relevant customs authority’s rules.
This may apply to returns due to change of mind, sizing issues, preference, or refused delivery.
Import processing, brokerage and clearance fees charged by customs authorities or couriers are generally non-refundable unless the relevant authority or service provider agrees otherwise.
If Duties Are Prepaid
Where duties and taxes are prepaid by Italian Luxury Group, the relevant amounts may be remitted to customs authorities, couriers or other authorised parties as part of the import-clearance process.
In the event of a return, import taxes or duties will only be refunded where the relevant customs authority or other responsible party approves and reimburses the amount.
Any government or customs charges that cannot be recovered may be deducted from the applicable refund, subject to applicable law.
Business Customers
If you are a registered business entity and claim import VAT/GST as a tax credit in your local tax return, you must not also claim reimbursement of the same amount through another refund mechanism.
Our Commitment
We remain committed to:
- Transparent international trade practices
- Accurate customs documentation
- Clear communication throughout the shipping process
Italian Luxury Group currently provides Delivered Duty Paid (DDP) solutions for selected destinations and product categories.
For LEIBISH Fine Jewellery & Diamonds, applicable duties and taxes are calculated based on the delivery destination and included in the final DDP quotation and Proforma Invoice provided before payment.
We continue to review and expand our international DDP capabilities as customs requirements, product categories and destination-country regulations evolve.
We appreciate your understanding as we continue refining our global logistics framework to ensure transparency and reliability.
Luxury should arrive with certainty. For any clarification prior to ordering, our team is always available to assist.