Privacy Policy

Disclaimer & Privacy Policy

The information we collect through our Site allows us to better tailor our services, content, and communications to your needs and interests.

This Privacy Policy applies to the italianluxurygroup.com.au website (the “Site”). Please read it carefully to understand the types of information we collect and how we use, store, and protect it.

In this Privacy Policy, “we”, “us”, “our” and similar terms refer to italianluxurygroup.com.au, while “you” and “your” refer to any individual user of the Site. By accessing or using the Site, you acknowledge and agree to the practices outlined in this Privacy Policy.

Italian Luxury Group takes our customers’ privacy and security seriously. We are committed to protecting your privacy and security and to complying with the Australian Privacy Principles in the Australian Privacy Act.

The purpose of this Privacy Policy (“Privacy Policy”) is to outline the personal information collected by us and the use of such information. The Privacy Policy applies to ILG websites, social media, and other services (collectively the “Site”). In this Privacy Policy, “Personal Information” means information or opinion about an identified individual, or an individual who is reasonably identifiable in accordance with section 6 of the Privacy Act 1988 (Cth).

By using the Website, you agree to accept this Privacy Policy and the Site’s Terms and Conditions. This Privacy Policy applies to the Site and all products and services offered by Italian Luxury Group.

1. Information We Collect & Hold

A. Individually Identifiable Information

The types of individually identifiable information we collect will depend on the purpose(s) for which we are collecting it. For example, we may ask for:

  • Your name
  • Contact details
  • Identification information
  • History of communications and preferences related to site visits, transactions, products, or services

As well as other similar Personal Information that is needed to register or subscribe you to our services or offers. If we ever ask for significantly different information, we will inform you. If you do not provide certain requested Personal Information to us, we may not be able to provide you with access to and use of the Site, provide you with access to our other products and services, or fulfil one or more of our functions and activities applicable to you.

B. Non-Identifiable Information

Non-identifiable information is data that has never been labelled with individual identifiers or from which identifiers have been permanently removed, and by means of which no specific individual can be identified. When you visit the Site, our servers may automatically record non-identifiable information that your browser sends. Automatically collected information may include:

  • IP address
  • Browser type
  • Referrer webpages
  • Pages visited, time spent, search terms

This data is used for Site improvements and is never linked to your personal identity. Non-identifiable information is collected for analysis and evaluation in order to help us improve our Site and the services and products we provide. This data will not be used in association with any other Personal Information.

2. How We Use Collected Information

We use your data to:

  • Improve customer service by rapidly responding to your inquiries
  • Personalize user experience based on aggregated usage trends
  • Process payments and fulfil orders
  • Run promotions, contests, or surveys with your opt-in
  • Send periodic emails, such as order updates and newsletters

3. Behavioural Advertising

We may use your personal information to provide you with targeted advertisements, personalized content, or marketing communications we believe may be of interest to you.

Examples include:

  • Using tools like Google Analytics to understand how customers use our Site. Learn more about Google’s privacy practices here and opt out here.
  • Sharing information about your use of the Site, your purchases, and interactions with our ads on other websites with our advertising partners. This may involve cookies, pixels, or similar technologies (subject to your consent where required by law).
  • Working with advertising and marketing platforms such as Google Marketing Platform, META, TikTok, and others. The platforms we use may change from time to time. You can request the most up-to-date list and their privacy policy links by contacting us at info@italianluxurygroup.com.au.

More about targeted advertising: For general information on how targeted advertising works, visit the Network Advertising Initiative’s educational page here.

How to opt out of targeted advertising:

You can also opt out of some services via the Digital Advertising Alliance’s opt-out portal here.

Legal compliance: Our use of cookies and similar tracking technologies for targeted advertising is conducted in compliance with applicable privacy laws, including the Australian Privacy Principles (APPs), GDPR, CCPA, and other equivalent laws. In regions requiring consent (e.g., EU/UK), targeted advertising cookies will only be activated after you have given consent via our cookie banner or settings.

Web Browser Cookies

Our Site may use “cookies” and similar tracking technologies to enhance your browsing experience, improve site performance, and analyze usage. Cookies are small text files placed on your device by your web browser for record-keeping purposes and, in some cases, to track information about your interactions with the Site.

We use the following types of cookies:

  • Essential cookies – Required for the operation of the Site (e.g., enabling the shopping cart, processing payments, account login).
  • Performance cookies – Help us understand how visitors use the Site, allowing us to improve navigation and functionality.
  • Analytics cookies – Collect anonymous data for statistical purposes (e.g., page views, time on site) to help us enhance our services.
  • Marketing cookies – May be used to deliver relevant advertising and measure the effectiveness of our marketing campaigns.

You can choose to set your browser to refuse cookies or to alert you when cookies are being placed. Please note that if you disable cookies, some features or functionality of the Site may not work as intended.

By continuing to use our Site without adjusting your browser settings, you consent to our use of cookies as described above.

4. Shopify Network Intelligence Participation

We participate in Shopify’s Network Intelligence program, which enables us to benchmark our store’s performance against aggregated, anonymized data from other participating Shopify merchants.

What information is shared: Only anonymized, non-identifiable metrics—such as sales trends and product performance—are shared with Shopify. No personal customer identifiers (names, emails, payment details, etc.) are disclosed.

Purpose: This program aids in delivering smarter insights, benchmarking performance, and identifying new growth opportunities.

Data handling: Shopify aggregates and anonymizes all shared data before processing or analysis.

Compliance with Privacy Laws: This program is conducted in compliance with applicable privacy laws, including but not limited to:

  • Australian Privacy Principles (APPs) – Australia
  • General Data Protection Regulation (GDPR) – European Union and United Kingdom
  • California Consumer Privacy Act (CCPA) – United States (California)
  • Personal Data Protection Act (PDPA) – Singapore
  • Privacy Act 2020 – New Zealand
  • Personal Information Protection and Electronic Documents Act (PIPEDA) – Canada
  • Act on the Protection of Personal Information (APPI) – Japan
  • Personal Data (Privacy) Ordinance – Hong Kong
  • Lei Geral de Proteção de Dados (LGPD) – Brazil
  • Other equivalent privacy and data protection laws in jurisdictions where we operate or sell.

Your Rights: You can request access, correction, or deletion of your personal data, or object to this analytics processing, by contacting us at info@italianluxurygroup.com.au.

5. Shopify or Platform Integrations

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on secure servers behind a firewall.

Shopify collects and processes some of your personal information as a data processor on our behalf, and in some cases, as a data controller. Their handling of your personal data is governed by their own privacy policy, which you can view here: Shopify Privacy Policy.

We recommend reviewing Shopify’s privacy policy to understand how they handle customer information, especially if you are located in a jurisdiction with specific privacy rights (e.g., GDPR in the EU/UK, CCPA in California, APPs in Australia).

6. How We Protect Your Information

We implement industry-standard security measures to safeguard your personal data, protecting it against unauthorized access, alteration, disclosure, or destruction.

7. Disclosure of Your Information

We may share your information with trusted third parties who assist us in:

  • Providing requested products or services (e.g., delivery, fulfilment)
  • Carrying out market research or operational strategies

Third parties are contractually required to use your data solely for the purposes we authorize and to secure it accordingly.

We do not sell or rent personal data. Aggregate or anonymized user information may be shared for business or marketing purposes.

8. Overseas Transfers

Your personal information may be transferred to other jurisdictions (e.g., Singapore, USA) where third-party service providers operate or data is stored. These transfers are made under secure and appropriate safeguards.

9. Changes to This Privacy Policy

We may update this policy at any time. Changes will be posted on the main Site page, with the “Last Updated” date adjusted accordingly. Your continued use of the Site after updates constitutes acceptance.

10. Your Acceptance

Your use of this Site implies your acceptance of this Privacy Policy. If you disagree, please refrain from using the Site and its services.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at:

Italian Luxury Group
5/1801 Botany Rd, NSW 2019, Sydney, Australia
Mobile: +61 413 281 125
Email: info@italianluxurygroup.com.au

Updated